After-hours

Q. How do I arrange for air-conditioning in our office on weekends and after-hours?

A. Weston Centre offers a convenient online tool that allows tenants to manage after-hours a/c. Click here for more information about the online tool. You may also email your request to wc-secure@westoncentre.com or fax your request to 224-6970. For weekday service, email and fax requests must be sent by 3 p.m. on the day after-hours a/c is needed. For weekend service, requests must be received by 3 p.m. on Friday.

Q. What does Building Management consider to be ‘after-hours?’

A. Our building is fully operational from 7 a.m. to 7 p.m. Mondays through Fridays and from 8 a.m. to 2 p.m. on Saturdays.

Q. How do I get after-hours or weekend access for visitors coming to the building?

A. With prior approval from your office contact, our Courtesy Desk will allow access for your guests. To expedite the process, it is very helpful if you notify us in advance about the names of any guests you are expecting. To do so, call the Courtesy Desk 222-0804, or send an email to wc-secure@westoncentre.com.

Q. Does Weston Centre accept deliveries from Federal Express and other couriers after-hours and Saturdays?

A. Our Courtesy Desk is happy to accept packages and courier deliveries as long as we have a written authorization from you to accept them. You can email authorization to wc-secure@westoncentre.com.

Q. Will Weston Centre provide an escort for me to my car if I have to work late?

A. We are very happy to provide someone to walk with you to your car, whether it is parked in our garage or in one of the parking lots near our building. Just call our Courtesy Desk at 222-0804.

Q. How do I get into the building or garage after-hours if I have forgotten my card?

A. We have 24-hour Courtesy Desk service and you can press the buzzer as you come into the garage or at several building entrances in the parking garages and you will be given access to the building. There is a buzzer at the Pecan Street entrance to the building at the west door. You can also call 222-0804 and our Courtesy Desk will make sure to let you in.

Maintenance

Q. How do I initiate a work order for a problem in our office like air-conditioning being too hot or cold, lights not working or cleaning issues?

A. You can easily submit a work order online by using our 1-Click Maintenance system. You may also contact our Courtesy Desk at 222-0804 for assistance. It is staffed on a 24/7 basis, and we will attend to your issue as quickly as possible.

Q: After purging some files, we left a large amount of trash outside for pickup, but it has not been removed in several days. Why hasn’t the cleaning crew removed this?

A: We are happy to pick up trash that is left out for pickup. However, other than routine emptying of trash bins, our cleanup crews have been instructed not to remove anything that is not clearly labeled as TRASH. Please mark the bags or items and they will be removed during the daily cleaning process.

Services

Q. Is there a place in the building where I can get a snack or drink?

A. Our lobby-level restaurant, Panache Cafe, offers a wide selection of snacks, sandwiches and other quick items. In addition, on Level B2, we have a small lounge area equipped with two soda vending machines and a snack and candy machine.

Q. What is the procedure for adding a name to the lobby directory listings?

A. The lobby directory is updated monthly. Please email Property Manager Tammy James Cunningham at tjames@westoncentre.com with any changes or additions.