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Sometimes tenants have questions about our building and its services. For your convenience, we’ve listed some of the most frequently asked questions and we hope you’ll find an answer here. If not, please call Tammy James, Property Manager, in our Management Office at 224-6868, ext. 108.
After Hours
Q. How do I arrange for air-conditioning in our office at weekends and after hours?
Q. What does Building Management consider to be ‘after hours?’
Q. Will Weston Centre provide an escort for me to my car if I have to work late?
Q. How do I get into the building or garage after hours if I have forgotten my card?
Maintenance
Services
Q. Is there a place in the building where I can get a snack or drink?
Q. What is the procedure for adding a name to the lobby directory listings?
After Hours
Q. How do I arrange for air-conditioning in our office at weekends and after hours?
A. We need to have a request from you in writing or by email by 3 p.m. of the day you need after-hours air-conditioning, or by 3 p.m. on Friday for weekend service. It should be sent to our Courtesy Desk or wc-secure@westoncentre.com for processing.
Q. What does Building Management consider to be ‘after-hours?’
A. Our building is fully operational from 7 a.m. to 7 p.m. Mondays through Fridays and from 8 a.m. to 2 p.m. on Saturdays.
Q. If I have a visitor coming to the building after hours or at the weekend, how do they come into the building?
A. Our Courtesy Desk will give access to your guests. To expedite the process, it is very helpful if you notify us in advance about the names of any guests you are expecting. To do so, call the Courtesy Desk 222-0804, or send an email to wc-secure@westoncentre.com.
Q. Does Weston Centre accept deliveries from Federal Express and other couriers after hours and Saturdays?
Our Courtesy Desk is happy to accept packages and courier deliveries as long as we have a written authorization from you to accept them. You can email wc-secure@westoncentre.com.
Q. Will Weston Centre provide an escort for me to my car if I have to work late?
A. We are very happy to provide someone to walk with you to your car, whether it is parked in our garage or in one of the parking lots near our building. Just call our Courtesy Desk at 222-0804.
Q. How do I get into the building or garage after hours if I have forgotten my card?
A. We have 24-hour Courtesy Desk service and you can press the buzzer as you come into the garage or at several building entrances in the parking garages and you will be given access to the building. There is a buzzer at the Pecan Street entrance to the building at the west door. You can also call 222-0804 and our Courtesy Desk will make sure to let you in.
Maintenance
Q. How do I initiate a work order for a problem in our office like air-conditioning being too hot or cold, lights not working or cleaning issues?
A. It’s easy to submit a work order and we want to make sure your needs are met as soon as possible. You can easily submit a work order online by going to our Web site at www.westoncentre.com.
Click here to go immediately to the Maintenance site. You will find a ‘one-click’ link on the Home Page.
You are also free to call our Courtesy Desk at 222-0804 for assistance. It is manned on a 24/7 basis, and we will work with you to resolve the issue as quickly as possible.
Q: After purging some files, we left a large amount of trash outside for pickup, but it has not been removed in several days. It is messy looking and we’d like it picked up.
A: We are happy to pick up trash that is left out for pickup. But other than routine emptying of trash bins, our cleanup crews have been instructed not to remove anything that is not clearly labeled as TRASH. Please mark the bags or items and they will be removed during the daily cleaning process.
Services
Q. Is there a place in the building where I can get a snack or drink?
A. Our lobby-level restaurant, Panache, offers a good selection of snacks, sandwiches and other quick items. In addition, on Level B2, we have a small lounge area equipped with two soda vending machines and a snack and candy machine.
Q. What is the procedure for adding a name to the lobby directory listings?
A. The directory is updated on a regular basis. Please call Property Manager Tammy James at 224-6868, ext. 108 with any changes or additions.
Q. What is the procedure for adding a name to the lobby directory listings?
A. The directory is updated on a regular basis. Please email Property Manager Tammy James at tjames@westoncentre.com with any changes or additions.
112 E. Pecan St. | San Antonio, TX 78205 | (210) 224-6868 | info@westoncentre.com | ©2006 Weston Centre